Privacy Policy

1 Introduction

sloph ("we," "us," "our") operates the online gaming platform accessible at sloph.net, offering casino games, sports betting, bingo, slots, and related services to registered players in the Philippines. We understand that your personal information is important to you, and we take our responsibility as a data controller seriously.

This Privacy Policy describes how sloph collects, uses, stores, shares, and protects personal data in connection with your use of the sloph platform. It applies to all players, visitors, and individuals who interact with sloph through our website, customer support channels, or any other means.

By registering on sloph or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data Controller

sloph is the data controller responsible for the personal information collected through the sloph platform. As data controller, sloph determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy law.

For all data privacy enquiries, requests, or complaints, you may contact sloph's designated Data Protection Officer (DPO) through the contact details provided in Section 14 of this policy.

3 Personal Data We Collect

3.1 Registration & Account Data

When you create a sloph account, we collect the following personal information:

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Philippine Peso / ₱)

3.2 KYC Verification Data

To comply with PAGCOR regulations and Philippine anti-money laundering laws, sloph collects identity verification documents including:

• Government-issued photo identification (e.g., Philippine passport, driver's licence, SSS/UMID card, PhilSys national ID)
• Proof of residential address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement)
• Selfie or live photo for identity confirmation where required

3.3 Financial Transaction Data

sloph records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method details (masked where applicable), transaction timestamps, and transaction reference numbers.

3.4 Gaming Activity Data

We collect data relating to your gaming activity on sloph, including games played, bets placed, wagers, wins and losses, session durations, and responsible gaming tool usage (such as deposit limits and self-exclusion requests).

3.5 Technical & Device Data

When you access the sloph platform, we automatically collect certain technical data including your IP address, device type and model, operating system, browser type and version, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

3.6 Communications Data

If you contact sloph's customer support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution of any queries or complaints.

4 How We Collect Your Data

sloph collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you access and use the sloph platform.
• From third parties — including identity verification service providers, payment processors (such as GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard), fraud detection services, and PAGCOR where required by regulation.

5 How We Use Your Personal Data

sloph uses the personal data we collect for the following purposes:

• Account management — to create, maintain, and administer your sloph account.
• Identity verification — to verify your age (21+) and identity in compliance with PAGCOR and Philippine AML regulations.
• Payment processing — to process deposits and withdrawals via your chosen payment method in Philippine Peso.
• Platform delivery — to provide access to sloph's games, sports betting markets, promotions, and other platform features.
• Customer support — to respond to your queries, complaints, and requests via live chat and email.
• Security & fraud prevention — to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Regulatory compliance — to fulfil sloph's obligations under PAGCOR regulations, Philippine AML laws, and the Data Privacy Act of 2012.
• Responsible gaming — to monitor gaming behaviour, apply responsible gaming tools, and identify players who may need support.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications.
• Platform improvement — to analyse usage patterns, troubleshoot technical issues, and improve the overall sloph player experience.

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, sloph processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our contract with you as a registered sloph player (account management, payment processing, game delivery) .
• Legal obligation — processing required to comply with PAGCOR regulations, Philippine AML laws, tax obligations, and NPC requirements.
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Sharing Your Personal Data

7.1 Third-Party Service Providers

sloph shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), KYC and identity verification providers, fraud detection and cybersecurity services, customer support platform providers, and cloud hosting and infrastructure providers. All third-party processors are contractually bound to process your data only on sloph's instructions and in compliance with applicable Philippine data privacy law.

7.2 Regulatory Authorities

sloph is required by law to share certain player data with PAGCOR and other competent Philippine government authorities, including the Anti-Money Laundering Council (AMLC), upon lawful request or as mandated by regulation. sloph will comply with all valid legal orders requiring disclosure of personal data.

7.3 No Sale of Data

sloph does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Any data sharing is strictly limited to what is necessary for the purposes described in this policy.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the sloph platform. They allow sloph to recognise your device, remember your preferences, maintain your login session, and collect analytical data about how the platform is used.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies — essential for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting core platform functionality.
• Performance & Analytics Cookies — used to collect anonymised data about how players navigate the sloph platform, helping us identify and fix technical issues and improve user experience.
• Functional Cookies — used to remember your preferences such as language settings, preferred games, and responsible gaming tool configurations.
• Marketing Cookies — used to deliver relevant promotional content and measure the effectiveness of sloph's marketing campaigns. These are only placed with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the sloph platform. Instructions for managing cookies are available in the help documentation of your browser.

9 Data Security

sloph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the sloph platform.
• AES-256 encryption for sensitive data stored on sloph servers.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the sloph platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 security monitoring and intrusion detection systems.

While sloph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, sloph will notify the NPC and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10 Data Retention

sloph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specific retention periods include:

• Account and KYC data — retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine AML law.
• Financial transaction records — retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act.
• Gaming activity logs — retained for three (3) years following the relevant gaming session.
• Customer support communications — retained for two (2) years following resolution of the relevant query or complaint.
• Marketing consent records — retained for the duration of your account and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

11 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sloph:

• Right to be Informed — the right to know what personal data sloph collects about you and how it is processed.
• Right of Access — the right to request a copy of the personal data sloph holds about you.
• Right to Rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to sloph's legal retention obligations.
• Right to Object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability — the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller.
• Right to Withdraw Consent — where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe sloph has violated your data privacy rights.

12 Children's Privacy

The sloph platform is strictly restricted to individuals aged 21 years and above in accordance with Philippine law and PAGCOR regulations. sloph does not knowingly collect personal data from individuals under the age of 21. If sloph becomes aware that personal data has been collected from an individual under 21, the relevant account will be immediately suspended, the data will be deleted, and any deposits will be returned at sloph's discretion following investigation.

If you believe that a minor has registered on the sloph platform, please notify us immediately at [email protected] so that we can take prompt action.

13 Changes to This Privacy Policy

sloph may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this policy will always be published on this page with an updated "Last Updated" date at the top.

Where changes are material, sloph will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the sloph platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

14 Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by sloph, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the sloph platform (Philippine Standard Time)

Our support and data privacy team is based in the Philippines and handles all enquiries in English and Filipino. We are committed to resolving all data privacy concerns promptly and transparently in accordance with the Data Privacy Act of 2012 and NPC guidelines.